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MoneyGram: Experience Center Kiosk App

One of the major projects I was in charge of at MoneyGram was the Experience Center Kiosk. This was a project for the innovation labs at MoneyGram. I was the lead UX designer for this project from the beginning with many responsibilities listed below. 

  • Create UX flows for products

  • Create wireframes

  • Create UI assets

  • Create style guide for development team

  • Define interaction design 

  • Work with development team to ensure product delivery

    • Guide/answer questions on user flows and API calls

    • Define interaction and functionality for components

    • Review product to ensure UI matches the design comps

  • Manage UX/UI assets for products via Sketch & Zeplin

  • Research UX best practices for products

  • Create/update stories on Jira

  • Collaborate with Product owner on:

    • creating product roadmap

    • brainstorming feature ideas for MVP; Phase 1, 2, etc.

    • meet with vendors for software/hardware needs for kiosk app

    • presenting to marketing, legal, compliance, and other departments within the company for content approval 

  • Manage vendor relationships

    • Oversee and approve animation produced by motion graphics artist (see storyboards attached)

    • Create roadmap/timeline for project delivery

    • Negotiate estimated hours for production with head of innovations/ask for additional hours if needed

    • Present final delivery to innovation labs team and marketing to get final approval and feedback

  • Interview developers for production team

  • Assist with content development/copy writing

  • Develop user personas and usage scenarios

  • Meet with UX team to discuss current and upcoming projects

  • Test out new products and software using SDK deployed on test device

  • Create/edit decks for Product Pitches (Concept Store MVP, Proximity & biometrics, etc.) with content from Product Owner

  • Instruct and train MoneyGram Experience Center employees on how to use the kiosk app

  • Usability testing for products

Wire frames

Final UI Design 

Self-service Kiosk in Store

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